Effective Date: 25 December 2025
Welcome to Teacup Technologies. By accessing our website or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Teacup Technologies provides IT support, development services, and general technology assistance for homes and businesses, including but not limited to:
Service scope and deliverables will be outlined in individual service agreements or quotes.
To ensure safe and effective service delivery, clients agree to:
5.1 Maximum Liability: To the fullest extent permitted by law, Teacup Technologies' total liability for any claims arising from our services shall not exceed the amount paid by the client for the specific service in question, or $500 AUD, whichever is less.
5.2 Excluded Damages: In no event shall Teacup Technologies be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
5.3 Data Backup: Clients are solely responsible for maintaining regular backups of their data unless you request that service from us. Teacup Technologies is not responsible for data loss, regardless of cause, unless directly caused by our gross negligence or willful misconduct.
5.4 Service Basis: Services are provided on an "as-is" and "as-available" basis. While we strive for reliable service delivery, we do not guarantee uninterrupted, error-free, or completely secure service.
5.5 Third-Party Products and Services: We are not liable for failures, defects, or issues caused by third-party hardware, software, services, or vendors outside our direct control.
5.6 Time Limits: Any claims must be brought within 12 months of the date the cause of action arose.
5.7 Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
6.1 Teacup Technologies IP: All website content, including text, graphics, logos, designs, code, methodologies, and documentation created by Teacup Technologies, remains our intellectual property unless otherwise agreed in writing.
6.2 Client-Commissioned Work: For custom development work, intellectual property rights will be transferred to the client upon full payment, unless otherwise specified in the service agreement. We retain the right to use general methodologies, techniques, and non-confidential knowledge gained.
6.3 License to Use: Upon full payment, clients receive a non-exclusive, non-transferable license to use deliverables for their intended business purposes.
6.4 Restrictions: Unauthorized reproduction, distribution, modification, or reverse engineering of our proprietary materials is strictly prohibited.
6.5 Third-Party Components: Some deliverables may include third-party components subject to their own licenses, which will be disclosed as applicable.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the provision of services. This obligation survives termination of the service relationship.
8.1 Termination by Teacup Technologies: We may suspend or terminate services immediately for:
8.2 Termination by Client: Clients may terminate services with 14 days' written notice. Clients remain responsible for:
8.3 Effect of Termination: Upon termination, we will provide any completed deliverables upon receipt of all outstanding payments. Uncompleted work remains our property until paid in full.
Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.
10.1 Service Warranty: We warrant that services will be performed with reasonable care and skill in accordance with industry standards.
10.2 Disclaimer: Except as required by law, we make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.3 No Guarantee of Results: While we strive for optimal outcomes, we do not guarantee specific results, performance improvements, or business outcomes from our services.
Clients agree to indemnify and hold Teacup Technologies harmless from any claims, damages, or expenses arising from:
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, pandemics, telecommunications failures, power outages, or government actions.
13.1 Governing Law: These Terms are governed by the laws of Queensland, Australia.
13.2 Jurisdiction: Any disputes arising from these Terms or our services shall fall under the exclusive jurisdiction of the courts of Queensland, Australia.
13.3 Dispute Resolution: Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. If unresolved within 30 days, either party may pursue formal legal remedies.
14.1 Entire Agreement: These Terms, together with any service agreements and quotes, constitute the entire agreement between the parties and supersede all prior discussions or agreements.
14.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.3 No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
14.4 Assignment: Clients may not assign these Terms without our prior written consent. We may assign these Terms to any successor or affiliate.
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms. For material changes, we will make reasonable efforts to notify active clients.
Last Updated: 28 December 2025